At free kredit, the joy of gaming only means something when it is done responsibly. We provide a range of tools and resources to ensure every member can enjoy a healthy, safe, and controlled gaming experience — without letting entertainment become a burden.
Free kredit believes that online gaming should be a source of enjoyable entertainment — not stress or financial hardship. That is why we have built a robust responsible gaming framework, not merely to comply with regulations, but because we genuinely care about the well-being of every member.
Many of us play for fun, to pass the time, or to try our luck every now and then. That is perfectly normal and there is nothing wrong with it, as long as we know our boundaries. Problems arise when gaming starts to control us, rather than us controlling the game. When someone begins playing with money meant for bills, or plays to escape daily stress, those are signs that deserve attention.
With the control tools we provide, you can set your own limits, monitor your gaming patterns, and get help whenever you need it. We also have a dedicated team trained to detect concerning gaming patterns and proactively offer assistance.
Remember — play for fun, not for consistent profit. Casino games are games of chance, and every win is a bonus, not a guarantee. Understand this reality, set your limits, and enjoy every gaming session without pressure.
Every free kredit member can access these control tools directly from their account settings. They are designed to give you full control over your gaming experience.
Set the maximum amount you can deposit per day or per week. Once the limit is set, our system will automatically block any deposit that exceeds it — no room for overspending.
Set a maximum duration for each gaming session. When the set time is nearly up, the system will remind you. This feature helps you manage your time and avoid playing longer than intended without realising it.
Need a breather? Activate rest mode for 24 hours, 48 hours, or up to a week. During this period, your account remains active but betting functions will be temporarily disabled.
If you feel you need to stop for a longer period, the self-exclusion feature allows you to close access to your account for 1 month, 3 months, 6 months, or permanently at your own request.
View a full record of your gaming activity — total time spent, amounts wagered, and wins or losses over any time period. Full transparency for smarter decisions.
Enable notifications that will remind you when your budget limit is almost reached, or when you have played beyond the set duration. These reminders are sent directly to your device.
Problem gambling rarely develops overnight. It usually starts with small warning signs that are easy to overlook. Recognise these signs early so you can take action before things become serious.
Frequently thinking about gambling even while doing other activities
Needing to bet with increasingly larger amounts to get the same level of excitement
Feeling restless or irritable when trying to cut back or stop playing
Playing as a way to escape problems, stress, or feelings of sadness
Continuing to play in an attempt to recover lost money (chasing losses)
Lying to family members or friends about your gaming habits or betting amounts
Using money meant for daily necessities such as bills or food to place bets
Relationships with family or close ones become strained due to gambling activity
Making repeated promises to stop but failing to follow through
If you recognise two or more of the above signs in yourself, we encourage you to use our self-control tools or contact the free kredit support team for guidance. Acknowledging the problem is the bravest first step you can take.
The questions below are designed to help you assess whether your gaming habits are still within control. Answer honestly — there are no right or wrong answers, this is purely for your personal guidance.
If you answered "Yes" to three or more questions, we recommend you speak with our support team or use the self-control tools available in your account.
Have you ever played longer than you originally planned?
Have you ever played until you ran out of money?
Have you ever borrowed money or sold belongings to place bets?
Have family members ever expressed concern about your gaming habits?
Have you ever felt guilty after playing or about the amount wagered?
Have you ever played to try to win back money you previously lost?
Has gambling ever affected your work performance or studies?
Have you ever hidden your gaming activity from people close to you?
Have you ever felt that you could not stop playing even when you wanted to?
Do thoughts about gambling interfere with your daily activities or sleep?
Setting gaming limits on free kredit is simple and can be done in under two minutes. Follow these steps to get started:
Limits you set takes effect immediately. Any request to reduce a limit will be processed immediately, while requests to increase a limit require a 48-hour waiting period as an additional safeguard.
Access your account using your login credentials. Make sure you are on a secure personal device before changing your account security settings.
Click the profile icon at the top right corner, then select "Account Settings" from the menu that appears to access your personal control panel.
In the settings panel, look for a tab or section titled "Responsible Gaming" or "Game Controls" to view all available control tools.
Choose the type of limit you want to set — whether a deposit limit, session time limit, or gaming break — and enter a value or duration that works for you.
Review your selections, then click "Save" to confirm. You will receive a confirmation email as a record of the changes made.
If you or someone you know needs help, there are various support resources available to reach out to. free kredit works with specialist organisations to ensure the right help is available.
Our trained support team is available 24 hours a day, 7 days a week. All conversations are handled with complete confidentiality.
Talian Kasih (15999) by the Malaysian Department of Social Welfare provides free counselling services for all Malaysians.
Gamblers Anonymous Malaysia offers confidential peer support meetings for those struggling with gambling problems.
Access articles, guides, and educational videos on responsible gaming directly from the help section in your free kredit account.
If you need an immediate break, contact our team via live chat and we will process your account self-exclusion within 30 minutes.
Contact our dedicated team at [email protected] for confidential enquiries related to responsible gaming or your account controls.
Not sure about something? Here are answers to the questions we receive most often from members regarding responsible gaming.